Understanding Our Policy

Accepting any service through Prestige Car Detailing means they have understood and accepted the terms and conditions through this website.             

Cancellations & Rescheduling

Prestige Car Detailing understand that sometimes schedule adjustments are necessary. As a common courtesy to everyone, we would greatly appreciate a 48-hour (2 days) notice prior to cancellations or rescheduling of appointments. The cancellation/rescheduling policy gives us time to inform our waitlist clients of any availability. In this way, another customer may have an opportunity to grab your existing time slot.

Please note – Deposit is non refundable in case you want to cancel.

In the case of booking an appointment within 24 hours and you plan to cancel or reschedule your booking, we require 12-hour notice, otherwise additional charges may apply.

In the case of booking an appointment within 48 hours and you plan to cancel or reschedule your booking, we require 24-hour (1 day) notice, otherwise additional charges may apply.

– 48 hours before the due time will not incur any additional charges.

– 24 hours before the due time will incur 50% of the service fee to the agreed price.

– 12 hours before the due time or on the day will incur 80% of the service fees of the service cost.

– In case of bad weather condition and wish to reschedule on the day, you will not be charged additional fees.

Failure to be present at the location and time of the booked service will result in the cancellation of the appointment by Prestige Car Detailing and will be considered a cancellation policy violation and the full value of the booked service will be charged.

Prestige Car Detailing reserves the right to take full payment if a booking is cancelled or rescheduled on the day of appointment without prior agreement.

Prestige Car Detailing reserves the rights to cancel or reschedule a booking time/date with customers due to bad weather conditions or mechanical issues or equipment failure without any penalty to the company.

Liability

Prestige Car Detailing is not liable for any form of pollutants washed off the customers vehicle while detailing their vehicle that are left on the property that could or may have stained or damaged the driveway or lawn in anyways. All detailing products used by Prestige Car Detailing are environmentally friendly and tested to ensure they are safe for the environment. Prestige Car Detailing is liable for any physical damage done to the customer’s property such as structural damage, that may have occurred while operating a motor vehicle on the property.

Prestige Car Detailing does not take liability or responsibility of any vehicle which already had problems before commencing the work such as scratches, scuffs, dents, swill marks or any accident damages to the body as they may have been there prior to work commencing when the vehicle was dirty, and they could not be seen.

Booking a service is through Prestige Car Detailing meaning that the customers fully understand what our services are involved, and they fully accept our term and conditions.

Payment

Prestige Car Detailing reserves the right to charge each vehicle according to its condition and the type of vehicle.

We accept Cash, Bank Transfer, EFTPOS, Credit Card, American Express (Visa & MasterCard).

Payment for all services must be paid on completion of work carried out prior to the operator leaving the job.

If no payment is made Prestige Car Detailing has the right to hold the vehicle key till full payment is made.

Refund policy

Once the service is completed the customer is given chance to inspect the vehicle and complete the sale. Once the detailing service has completed the customer gets legally bind to pay our company. We give customers enough time to assess our work and do the payment. Once the sale is completed customers can’t get any refund for the service already provided. This is a service industry and once the service is already provided and completed no refund for change of mind or unsatisfactory work. After the detailer has left and issues are brought up will incur additional charges based on travel time and cause of problem.

Service Guarantee

Prestige Car Detailing provides a professional service guaranteed. We would like to take the opportunity to thank you for considering our Prestige Car Detailing for your car and taking the time to read our policies listed above.